Returns & Exchanges

At OLD ORDER, we want you to be completely satisfied with your purchase. If your items aren't the perfect fit or style, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition with all tags attached.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely place the items in their original packaging, ensuring all designer tags and protective seals are intact to qualify for a full refund.

3

Ship It Back

Affix the prepaid shipping label provided in your portal confirmation and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing